
Shop Without Worries: Shipping Insurance Now Available
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We all know how important it is to receive your orders on time and how frustrating it can be when something gets lost or damaged during delivery. Our store has introduced a shipping insurance service. We’ve partnered with Seel, so now you can shop without worries or stress.
Consumer claim submission process
Customers can opt to purchase Worry-Free Delivery during checkout to protect their packages against loss, delays, damage, and theft (porch piracy).
Shipping insurance is now available in supported countries: the U.S., Germany, France, the Netherlands, the U.K., Australia, Canada, and New Zealand.
Claim Process:
1. If shipping issues occur, customers can file a claim through the Shipping Protection Resolution Center which can access via the email received after purchasing Worry-Free Delivery or ParcelPanel order tracking page.
2. Customers filed a claim through the claim portal and the claim is approved, they can request a refund.
3. The refund will be directly transferred to the payment method filled in by the customer, ensuring a hassle-free resolution for customers.
Parcel insurance offers a simple yet effective solution to protect your shipments, giving you the confidence to shop, send without worry.