Frequently Asked Questions (FAQs)
INTERNATIONAL SHIPPING:
1. Which countries do you offer international shipping to?
- We offer international shipping to Canada, Australia, New Zealand, EU, UAE and UK (Standard);
2. How are international shipping charges determined?
- Shipping charges for international orders will be calculated and displayed at checkout.
EXPRESS DELIVERY:
3. Is express delivery available for all products?
- Express delivery, ensuring delivery from cart to door in 2-3 business days, is available only for selected products in the mainland US.
DOMESTIC SHIPPING RATES:
4. How are shipping charges calculated?
- Shipping charges for your order will be calculated and displayed at the checkout.
ORDER PROCESSING:
5. How long does it take to process my order?
- Please allow 1-3 business days for order processing. You can expect an email within 2-5 days (excluding weekends and holidays) to notify you that your order is on its way. When your order is ready for delivery, a confirmation email with tracking information will be sent.
6. Do processing and delivery times vary?
- Yes, the processing and delivery times may vary based on your country of residence and the location of the goods manufacturer. For more details, refer to our Shipping policy.
RETURN:
7. What is the Reprint or Refund policy?
If you change your mind:
- Order Cancellation: You can cancel your order by 11 PM (MT/GMT-7) by emailing us.
- Store Credit: Keep the item after receiving it and receive a store credit for future purchases amounting to 10% of your item price, excluding shipping. Store credits are applied instantly.
- Sale Items: Sale items are final sale and cannot be exchanged, returned, or canceled.
You can request a refund or reprint/reorder if you receive a damaged item. However, you must make your request within 5 business days of receiving your order. If your product was not delivered due to the fault of the transport company, our store is not responsible. You can initiate a return through self-service or contact us via live chat or email.
8. How do I initiate a return?
- To initiate a return, you can use the self-service return option through your personal buyer account or contact us via email/chat.
You will receive all instructions in an email.
Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.
For more details, refer to our Return policy and Return Request Instructions.