[title]
[message]Frequently Asked Questions (FAQs)
INTERNATIONAL SHIPPING:
Β 1. Which countries do you offer international shipping to?
Β - We offer international shipping to most countries of the world;
Β 2. How are international shipping charges determined?
Β - Shipping charges for international orders will be calculated and displayed at checkout.
Β EXPRESS DELIVERY:
Β 3. Is express delivery available for all products?
Β - Express delivery, ensuring delivery from cart to door in 2-3 business days, is available only for selected products in the mainland US.
Β DOMESTIC SHIPPING RATES:
Β 4. How are shipping charges calculated?
Β - Shipping charges for your order will be calculated and displayed at the checkout.
Β ORDER PROCESSING:
Β 5. How long does it take to process my order?
Β - Please allow 1-3 business days for order processing. You can expect an email within 2-5 days (excluding weekends and holidays) to notify you that your order is on its way. When your order is ready for delivery, a confirmation email with tracking information will be sent.
Β 6. Do processing and delivery times vary?
Β - Yes, the processing and delivery times may vary based on your country of residence and the location of the goods manufacturer. For more details, refer to our Shipping policy.
Β RETURN:
7. What is the Reprint or Refund policy?
If you change your mind:
- Order Cancellation: You can cancel your order by 11 PM (MT/GMT-7) by emailing us.
- Store Credit: Keep the item after receiving it and receive a store credit for future purchases amounting to 10% of your item price, excluding shipping. Store credits are applied instantly.
- Sale Items: Sale items are final sale and cannot be exchanged, returned, or canceled.
You can request a refund or reprint/reorder if you receive a damaged item. However, you must make your request within 5 business days of receiving your order. If your product was not delivered due to the fault of the transport company, our store is not responsible. You can initiate a return through self-service or contact us via live chat or email.
Β 8. How do I initiate a return?
Β - To initiate a return, you can use the self-service return option through your personal buyer account or contact us via email/chat.
You will receive all instructions in an email.
Note:Β Some return reasons will require a photo submission, please submit clear photos showing the issue.
For more details, refer to ourΒ Return policyΒ and Return Request Instructions.
WORRY-FREE DELIVERY:
9.Β How do I purchase parcel insurance and file a claim in case of an issue?
We all know how important it is to receive your orders on time and how frustrating it can be when something gets lost or damaged during delivery. Our store has introduced a shipping insurance service. Weβve partnered with Seel, so now you can shop without worries or stress.
1. If shipping issues occur, customers can file aΒ claimΒ throughΒ the Shipping Protection Resolution CenterΒ which can access via the email received after purchasingΒ Worry-Free DeliveryΒ orΒ ParcelPanel order tracking page.
2. Customers filed a claim through the claim portalΒ and the claim is approved, they can request a refund.
3. The refund will be directly transferred to the payment method filled in by the customer, ensuring a hassle-free resolution for customers.
For more information, see this.