Frequently Asked Questions (FAQs)

INTERNATIONAL SHIPPING:

 1. Which countries do you offer international shipping to?

 - We offer international shipping to Canada, Australia, and the UAE and UK (Standard);

 2. How are international shipping charges determined?

 - Shipping charges for international orders will be calculated and displayed at checkout.

  EXPRESS DELIVERY:

 3. Is express delivery available for all products?

 - Express delivery, ensuring delivery from cart to door in 2-3 business days, is available only for selected products in the mainland US.

 DOMESTIC SHIPPING RATES:

 4. How are shipping charges calculated?

 - Shipping charges for your order will be calculated and displayed at the checkout.

 ORDER PROCESSING:

 5. How long does it take to process my order?

 - Please allow 1-7 business days for order processing. You can expect an email within 2-8 days (excluding weekends and holidays) to notify you that your order is on its way. When your order is ready for delivery, a confirmation email with tracking information will be sent.

 6. Do processing and delivery times vary?

 - Yes, the processing and delivery times may vary based on your country of residence and the location of the goods manufacturer. For more details, refer to our Shipping policy.

 RETURN:

7. What is the Reprint or Refund policy?

- We do not return items or cancel orders for items that are on sale at a promotion or discount. This purchase is final. By purchasing these products, you agree to our store policies.

Our store does not accept returns of goods if the customer simply changes his mind. You have until 11 p.m. (MT/GMT-7) to contact us via live chat or email to cancel your order.

You can request a refund or reprint/reorder if you receive a damaged item. However, you must make your request within 5 business days of receiving your order. If your product was not delivered due to the fault of the transport company, our store is not responsible. You can initiate a return through self-service or contact us via live chat or email.

     8. How do I initiate a return?

     - To initiate a return, you can use the self-service return option through your personal buyer account or contact us via email/chat.

    You will receive all instructions in an email.

    Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

    For more details, refer to our Return policy and Return Request Instructions.