Frequently Asked Questions (FAQs)

INTERNATIONAL SHIPPING:

 1. Which countries do you offer international shipping to?

 - We offer international shipping to Canada, Australia, New Zealand, EU, UAE and UK (Standard);

 2. How are international shipping charges determined?

 - Shipping charges for international orders will be calculated and displayed at checkout.

  EXPRESS DELIVERY:

 3. Is express delivery available for all products?

 - Express delivery, ensuring delivery from cart to door in 2-3 business days, is available only for selected products in the mainland US.

 DOMESTIC SHIPPING RATES:

 4. How are shipping charges calculated?

 - Shipping charges for your order will be calculated and displayed at the checkout.

More info

 ORDER PROCESSING:

 5. How long does it take to process my order?

 - Please allow 1-3 business days for order processing. You can expect an email within 2-5 days (excluding weekends and holidays) to notify you that your order is on its way. When your order is ready for delivery, a confirmation email with tracking information will be sent.

 6. Do processing and delivery times vary?

 - Yes, the processing and delivery times may vary based on your country of residence and the location of the goods manufacturer. For more details, refer to our Shipping policy.

 RETURN:

7. What is the Reprint or Refund policy?

If you change your mind:

  • Order Cancellation: You can cancel your order by 11 PM (MT/GMT-7) by emailing us.
  • Store Credit: Keep the item after receiving it and receive a store credit for future purchases amounting to 10% of your item price, excluding shipping. Store credits are applied instantly.
  • Sale Items: Sale items are final sale and cannot be exchanged, returned, or canceled.

You can request a refund or reprint/reorder if you receive a damaged item. However, you must make your request within 5 business days of receiving your order. If your product was not delivered due to the fault of the transport company, our store is not responsible. You can initiate a return through self-service or contact us via live chat or email.

More info.

     8. How do I initiate a return?

     - To initiate a return, you can use the self-service return option through your personal buyer account or contact us via email/chat.

    You will receive all instructions in an email.

    Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

    For more details, refer to our Return policy and Return Request Instructions.