Shipping policy

ORDER PROCESSING:

Please allow 1-3 business days to process your order. Expect an email within 2-5 days (excluding weekends and holidays) to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with tracking information.

The processing and delivery times may vary based on your country of residence and the location of the goods manufacturer.

Read more information in the Return Policy.

EXPRESS DELIVERY

Our express delivery (from cart to door in 2-3 business days) is available only for selected products in the mainland US. 


​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for your order will be calculated and displayed at checkout. For items from US-based manufacturers, you can expect delivery in 2-10 business days. If the manufacturer is located abroad, the delivery time may extend to 2-30 business days.

Please note: Some items may not be available for delivery to your country. All items are available for delivery within the USA.

 

INTERNATIONAL SHIPPING:

We offer international shipping to most countries of the world.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Chic Cover is not responsible for these charges if they are applied and are your responsibility as the customer.

For customers from the EU and the UK: you don't need to worry about VAT if your purchase is under €150 or the equivalent.


REFUNDS, RETURNS AND EXCHANGES

By purchasing our products you agree to our Returns and Refunds policy. 

 

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The Chic Cover does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Shipping to Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery 

For a successful home delivery, the following should be provided:

Recipient’s name (matching the name on the apartment building)

Street address and house number

Apartment number (if applicable)

Floor number (optional)

Zip code

Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Note: PO box addresses can’t be used for orders to Germany.

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.

Once activated, you will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:

First name: Tom Anderson

Last name: 1234567890 (postal number)

Address 1: Packstation 104

Zip code: 46282

City: Dorsten

Country: Germany

Shipping to South Korea, Brazil, Chile.

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is at the customer’s own risk.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box. For example:
    • First name: Jack
    • Last name: Smith 
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States

Please note: If you would like to ship to military addresses, please ask us if the item you select is available for delivery to such addresses before placing your order.

All APO, FPO, or DPO packages will be shipped via USPS. Delivery may take up to 15-30 business days.

Typically, the tracking link stops showing updates once the order has reached the applicable APO, FPO, or DPO hub, however, the order is continuing its journey.

Please note that the address should be in the following format:

  • Country: United States (Select United States even if the destination is outside the US).
  • State: AA (Armed Forces Americas) / AE (Armed Forces Europe) / AP (Armed Forces Pacific).
  • Address 1: Unit and Box numbers.
  • Address 2 (optional): Usually not required; however, if the address includes an FOB (Forward Operating Base), it can be added here.
  • City: APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office).
  • Zip code: The zip code.

 

If you have any further questions, please don't hesitate to contact us at shop@chiccover.store.